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venerdì 8 novembre 2002
 

Jon Udell [Mark Baker] on the subject of generalization:

Elsewhere Mark  [Mark Baker] illustrates using this progression:

getSunwStockQuoteRealtime()
getIbmStockQuoteDelayed()

An obvious next iteration would be;

getStockQuote( "SUNW", "realtime" );
getStockQuote( "IBM", "delayed" );

However, generalization doesn't have to stop there. We could do this;

getQuote( "Stock", "SUNW", "realtime" );

Eventually however, generalization has to end. I suggest that this is as far as one can go with it;

get( http://nasdaq.org/quotes/stock/realtime/sunw )

otherwise known as;

GET http://nasdaq.org/quotes/stock/realtime/sunw

Web Service Architecture Working Group Mail Archives

[Jon's Radio (full-length descriptions)]


10:31:46 PM      comment []

Good management is often just common sense.

A CRM success story. The CEO of Boise Office Solutions suggests that giving customers greater economic value might just lead to a better ending. [Computerworld News]

The last thought I'll leave you with is that adapting a customer-focused approach to technology in most companies requires a cultural change. IT is often viewed as a department that supports all of the other functions of a company. Unless the entire company is committed to viewing its systems from the customers' perspective, IT will continuously be asked to support projects that meet the short-sighted goals of internal departments. As CEO, a key part of my responsibility is to make sure that the entire company understands the value of our new CRM systems and business model. I stayed very close to the work, and I personally presented our new capabilities to many of our customers.


10:08:05 PM      comment []

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